These General T&Cs and any other applicable specific terms and conditions relevant to the [Promotion], together with any amendments as may be made from time to time, shall form a legal agreement between The Eee Cee Hotel, Shillong (“ECH”) and you.
Reservation Terms
The rates quoted are based on your period of stay. Rates are subject to change due to changes in your arrival and/or departure dates. The rates quoted are in Indian Rupees. The rate is for the number of adults reserved at the point of booking only. Additional fees are applicable for each additional adult. Rates do not include any applicable prevailing government taxes at the time of occupancy. Goods and Service Tax (GST) on rooms/rates below ₹1000/- is 0%. Room rates between ₹1001/- and ₹7500/- are 12% GST. Room rates above ₹7501/- and more are at 18% GST.
A rate modifier will apply should you decide to stay in a higher room category than the one originally booked. All services not included in the offer package shall be charged separately.
Any extension of stay will be charged to guests based on rates set by ECH. Maximum of 3 guests per room (minimum one adult; any combination of adults + children not exceeding 3 guests total). Maximum occupancy varies from selected rooms. Children aged 12 or younger sleep for free in the existing bedding of a shared room with a paying adult. A fee of Rs. 750/- will be applied should an extra bed be required.
A valid debit/credit card, UPI payment or net banking is required to secure your reservation. Upon reservation, the relevant payment method will be charged for the amount indicated on the booking confirmation page and email. ECH accepts Visa, MasterCard, American Express, and Diners Club. Debit Cards are accepted as well. Other payment options are also available such as UPI, direct bank transfers, and net banking. Failure of any payment methods to work successfully is not the fault/responsibility of ECH.
Exchange rates are applicable at the time of reservation but are subject to currency fluctuations. Your bill for your stay will be charged at the prevailing exchange rates upon completion of your stay.
Blackout dates may apply.
If a guest completes a booking based on a rate that has been incorrectly posted, ECH reserves the right to correct the rate or cancel the reservation at its discretion and will contact you directly to do so.
Reservations are not transferable. No name change is allowed.
For reservations for groups of 5 rooms and above, please email the Hotel at concierge@ecshillong.com
Check-in & Check-out
You must be at least 18 years of age to check-in and register for a room. Check-in time is from 3 pm onwards and check-out time is by 11 am. A valid government-issued identification or passport is required at check-in.
Should you arrive at ECH before the normal check-in time, please approach ECH’s Reception Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening before your arrival.
Late check-outs are available on request subject to room availability and occupancy level. Please check with ECH’s Front Desk at least 24 hours before your departure on the availability of late check-out. A half-day room charge may be incurred for late check-out between 11 am to 6 pm and a full-day room charge may be incurred for late check-out after 6 pm.
ECH may revise, alter or delete any part of these General T&Cs and terms and conditions of any Promotion at any time without prior notice.
You shall indemnify and hold ECH harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by ECH.
To the extent permitted by law, ECH shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by ECH.
These General T&Cs and the provision of our services shall be governed and construed per the laws of the Republic of India and any dispute arising out of these General T&Cs and our services shall be exclusively submitted to the Meghalaya High Court.
Refund and Cancellation Policy:
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- Cancellation made 48 hours before check-in: Full refund.
- Cancellation within 24-48 hours of check-in date: 50% refund.
- Cancellation within 24 hours of check-in or no-show: No refund.
- Early checkouts after check-in: No refund for remaining nights.
- Non-refundable reservations: No refund applicable.
Note: Refunds may take 7-14 business days to process.